Terms & Conditions

These terms and conditions relate to the use of www.bowandco.com and any purchase from Bow & Co Jewellery Ltd.

Ordering

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Bow & Co Jewellery. We may choose not to accept an order for any reason.

When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

Bespoke Items

Items that are manufactured under special requirements such as engagement rings and wedding rings are not eligible for a refund.

Cancellation & Return

We are confident you will be delighted with your purchase.

However, you do have the option of returning items to us within 14 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

In the same condition they were received

With all original paperwork and documents

In the original packaging

Email info@bowandco.com within 10 days from the receipt of your purchase where further instructions will be given.

Delivery

Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears we may be able to deliver it to you sooner.

All items dispatched are fully covered by insurance whilst in transit and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

Information on our website

Whilst we make every attempt to ensure that our online catalogue is as accurate as possible, errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order.

We may alter images for presentation purposes. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. All dimensions provided are approximate.

We guarantee the carat weight listed on the product as minimum and guarantee the same metal and workmanship for the order placed.

Guarantee

All handmade pieces come complete with a lifetime warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

The item is identified by our production department as being defective as a result of a manufacturing default.

The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.

Proof of purchase must be presented.

In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible.

For further information please contact us directly by emailing info@bowandco.com

Who Are We

We are Bow & Co Jewellery Ltd, a company registered in England and Wales. Our company registration number is 12203408 and our registered office address is Challenge House, 57-59 Queens Road, Buckhurst Hill, England, IG9 5BU. (Note this address is not to be used for correspondence, please contact us for our mailing address.) Our registered VAT number is 346443593.